Q. How do I place an order?

Ans. You can place an order through: a) Uploading your prescription b) Entering the medicine on the system

Q. How can I cancel an order?

Ans. Yes, you can cancel an order using the direct link or by reaching us with a mail or call. The order can be canceled only before dispatching.

Q. How to upload a prescription?

Ans. During ordering, our website & mobile app will prompt you to upload a prescription.

Q. How can I check the delivery status of my order?

Ans. You will check the delivery status of your order at your customer dashboard after log in.

Q. Is Cash On Delivery (COD) available?

Ans. Yes, we do offer a cash-on-delivery (COD) service.

Q. Are there any discounts and offers on Xpress Pharmacy BD ?

Ans. All of our medicine and products have a discounted price. So, You will always get different offers and discounts over a period of time.

Q. How long will it take for my order to reach me?

Ans. We generally take 12 to 24 hours to deliver your order. It depends on your delivered location. Because of some reasons that are out of our hands, the delivery may be delayed in a very rare case. In such a delay we suggest you wait patiently. You can also contact us for any assistance.

Q. How can I make online payments?

Ans. Xpress Pharmacy BD provide all kinds of online payment option such as - bkash, nagad, rocket, mycash, MasterCard, Visa, Visa Debit or MasterCard Debit and more. Our all online payment option is 100% secure.

Q. What is the refund policy?

Ans. Refund Policy is the agreement where you inform customers about your policies regarding returns and refunds. Xpress Pharmacy BD have refund policy.

Q. Is it possible to have my order delivered faster?

Ans. We have urgent delivery options if you are wise. Some fees may apply. Please contact us.

Q. Do I get confirmation when my order is prepared?

Ans. Yes, you will, in all cases, receive an invoice by email when your order is ready. It will subsequently be delivered to the address you selected.

Q. Can I have my order delivered outside Bangladesh?

Ans. For legal reasons, we cannot receive any orders outside Bangladesh. If you are on vacation and need a refill, please contact us at -01234567899.

Q. Are there any hidden charges?

Ans.No, there are no hidden charges for any activity you are engaged with Xpress Pharmacy BD . We always follow an honest and transparent business policy.

Q. What are the compliance process of ordering at Xpress Pharmacy BD?

Ans. Customer can place an order from any channel like App, web, social media etc. After placing the order that order status will be "Pending". Our pharmacist/call center agent will check the order items stock availability, price change issue & valid prescription (if required) of those the items. After verifying the compliance process, if we are able to provide the products then Xpress Pharmacy BD  team will accept the order. Before accepting any order that order will not consider as Valid order to be delivered. For making any changes our Team will surely will you (Reach you) for your permission like Item changes, Suggesting alternative items, Price changes issues, Rx issues etc. Once the order has been accepted, the only the order will go for the delivery department to dispatch. Xpress Pharmacy BD reserved the all rights to cancel any order from stages (specially at pending) for the DGDA, E-Commerce & own compliance policy.