Conditions

By continuing to access and use the Xpress Pharmacy BD website/mobile application, you confirm that you accept our terms and conditions set out below. IF YOU DO NOT ACCEPT THE TERMS, YOU MUST EXIT THIS WEBSITE/MOBILE APPLICATION. If you have any information requirements or complaints regarding this website/mobile application or any of our services, please contact us at: Phone: 01234567899, E-mail: xpresspharmacybd@gmail.com

 

Delivery time

We provide cash on delivery within 12-24 hours in Dhaka. We deliver through courier service to other districts of the country. In that case, a delivery charge of Tk 30 on orders above Tk 1000 is applicable for any district of Bangladesh. However, in case of orders below 1000 Tk, the full courier charge (Tk 100 in Savar, Narayanganj and Bogra; Tk 130 in other districts) must be borne by the customer and the full amount of the order must be paid in advance. It may take 3/4 days for delivery.

 

Refund Policy

If the full amount of the medicine order is paid in advance and the order is canceled for any reason, he will get a full refund within 7 working days through Bkash.

 

After sales service

In case of return/ exchange of medicine-

If the customer returns a drug after delivery or requires an exchange of the delivered drug, the cost of the returned or exchanged drug will be adjusted against his next order. Cost cannot be adjusted through cashback. The cost can be adjusted only with the next order, eg a person wants to return two strips of medicine which cost Tk.100. If his next order amount is Tk.1000, he will pay (1000-100) = Tk.900 for his next order.

In case of full advance payment (Medicine) - If the full amount of medicine order is advanced and the order is canceled due to any reason then he will get full refund within 7 working days through BKash.

 

Return Policy

If the purchased medicines are intact, we exchange the medicines within 7 days. Any used strips/bottles cannot be returned.

If the medicine needs to be returned due to a change in prescription, we will provide an exchange of the medicine as per the doctor's new prescription within 1 month of purchase. However, both prescriptions (previous and recent) must be submitted for company records.

Any frozen items (eg injections, insulin) cannot be returned under any circumstances. When we receive the returned drugs, the value of the returned order will be adjusted to the next order.